PRIVACY STATEMENT

As soon as you visit our website www.deniseroerdink.com or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or would like to know what information we have about you, please contact us at info@deniseroerdink.com. We may amend this privacy statement if we deem it necessary. Therefore, we encourage you to review this privacy statement on a regular basis to stay informed of any such changes. This privacy statement was last amended on September 28, 2024.

Table of contents

1. When does this privacy statement apply?
2. Who processes your data?
3. What data do we collect?
4. How do we obtain your data?
5. What do we use your data for?
6. On what basis do we process your data?
7. With whom do we share your data?
8. How long do we retain your data?
9. How do we secure your data?
10. What rights do you have?
11. How can you exercise your rights?
12. Which cookies do we use?
13. What do we do with data from minors?
14. Questions or complaints?
15. Changes to this privacy statement?

1. When does this privacy statement apply? This privacy statement applies to all personal data that we process in the context of our business activities. This includes data collected via our website www.deniseroerdink.nl, via e-mail, telephone contact and when using our services and products.

1. Who processes your data?

The data is processed by:
Denise Roerdink
Kleuterstraat 32
7136 LP Zieuwent
Chamber of Commerce number: 89974697
E-mail: business@deniseroerdink.nl

Denise Roerdink is the responsible party for the processing of your personal data as described in this statement.

1. What data do we collect?

We collect the following personal data, depending on your interaction with us:

• Contact details: Name, e-mail address, telephone number, address.
• Account details (if applicable): Username, password.
• Payment details: IBAN, payment history.
• Data about your use of our services: Information about purchased products/services, such as e-books, programs, sessions.
• Digital data: IP address, browsing behavior on our website, cookies.
• Birth data: for readings and personalized services, if necessary.

1. How do we obtain your data?

We receive your data:

• When you visit our website.
• When you register for our services, products or newsletter.
• When you contact us by email, telephone or social media.
• When you place an order via our website.

1. What do we use your data for?

We use your data for the following purposes:

• Service provision: To fulfill your order, session or program.
• Customer service: To answer questions and handle complaints.
• Marketing purposes: To inform you about new services, products or offers (only if you have given permission for this).
• Administrative obligations: To process payments and comply with legal obligations.
• Website optimization: To improve the functionality of our website and your user experience.

1. On what basis do we process your data?

We process your personal data based on the following legal principles:

• Consent: For sending newsletters or using cookies.
• Execution of an agreement: For the delivery of services and products.
• Legal obligation: For administrative and fiscal purposes.
• Legitimate interest: For example, for marketing purposes or improving our services.

1. With whom do we share your data?

We only share your data when necessary. This may be with:

• Payment providers: Such as Mollie, PayPal, or another payment processor.
• Hosting providers: For the hosting of our website and email.
• Analytics tools: Such as Google Analytics, provided it is anonymized.
• Government agencies: Only if required by law.

We enter into data processing agreements with parties that process your data in order to safeguard your privacy.

1. How long do we keep your data?

We do not keep your data any longer than necessary. This means:

• Order and payment details: 7 years (for tax purposes).
• Contact details: Up to 2 years after your last contact.
• Digital data (cookies): See the cookie policy.

1. How do we protect your data?

We take appropriate measures to protect your data:

• Use of SSL certificates for a secure connection.
• Access to data is limited to authorized employees.
• Regular security updates and backups.

1. What rights do you have?

You have the following rights:

1. Right of access: See what data we have about you.
2. Right of correction: Have incorrect or incomplete data adjusted.
3. Right to erasure: Have your data deleted, unless we are legally obliged to retain it.
4. Right to restriction: Request restriction of the processing of your data.
5. Right to object: Object to the processing of your data.
6. Right to data portability: Receive your data in a readable format.
7. How can you exercise your rights?

You can submit a request via business@deniseroerdink.nl. We will respond within 30 days. In exceptional cases, this may be extended to 60 days, but we will keep you informed.

1. What cookies do we use?

We use cookies to improve your experience on our website. This includes:

• Functional cookies: For a properly functioning website.
• Analytical cookies: For anonymous statistics.
• Marketing cookies: Only with your permission.

You can manage cookies via your browser settings.

1. What do we do with data from minors?

We do not specifically target minors. If you are under 18 years of age, we need permission from a parent or guardian before we process your data.

1. Questions or complaints?

Do you have questions or complaints about how we handle your data? Contact us at info@deniseroerdink.com

1. Changes to this privacy statement

We reserve the right to change this privacy statement. Check this page regularly to stay informed of any changes. In case of significant changes, we will inform you in a timely manner.